Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of products and services provided by Inficrux AI Solutions ("Inficrux," "we," "our," or "us") through https://inficrux.com and all related platforms, including web applications, mobile applications (Android and iOS), SaaS platforms, AI solutions, IoT platforms, cloud services, APIs, and enterprise software.

These Terms apply to all current and future products operated by Inficrux unless superseded by a separate written agreement for a specific product or enterprise engagement.

2. Acceptance of Terms

By accessing our website, downloading our applications, creating an account, or using any of our services, you agree to be bound by these Terms and our Privacy Policy. If you are using our services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use our services.

3. Eligibility

You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use our services. By using our services, you represent that you meet this requirement and have the legal capacity to enter into a binding agreement.

Our services are not intended for use in jurisdictions where they would violate local law. You are responsible for ensuring your use complies with applicable laws in your location.

4. User Accounts

When creating an account, you agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account details
• Use a valid email address and phone number that you control
• Maintain confidentiality of your login credentials
• Accept responsibility for all activity under your account
• Notify us immediately of unauthorized access or security incidents

We reserve the right to refuse registration, verify identity, or suspend accounts where information is inaccurate, fraudulent, or in violation of these Terms.

5. Account Security

You are solely responsible for safeguarding your account credentials, including passwords and one-time passwords (OTPs). You agree not to share credentials, reuse weak passwords, or leave sessions active on shared devices.

Inficrux implements reasonable security measures but is not liable for unauthorized access resulting from your failure to protect credentials, except where prohibited by applicable law. Report suspected breaches to info@inficrux.com promptly.

6. Electronic Communications

By registering for an account or using our services, users consent to receive electronic communications including account verification emails, OTP messages, password reset emails, security notifications, service alerts, operational updates, subscription notifications, device alerts, and other communications necessary for the delivery and security of our services.

Communications may be delivered via email, SMS, push notifications, WhatsApp, voice calls, or in-app notifications as necessary for service operation. You acknowledge that:

• Electronic communications satisfy legal requirements for written notice where permitted by law
• Transactional and security communications are essential and cannot be disabled while maintaining an active account
• Marketing communications, where sent, will include opt-out mechanisms as described in our Privacy Policy
• You are responsible for maintaining valid contact details and ensuring our messages are not blocked by spam filters

7. Acceptable Use Policy

You agree to use our services only for lawful purposes. You must not:

• Violate any applicable law, regulation, or third-party rights
• Upload or transmit malware, viruses, or harmful code
• Attempt unauthorized access to systems, accounts, APIs, or IoT devices
• Interfere with or disrupt service integrity, performance, or security
• Send spam, phishing messages, or unsolicited bulk communications
• Scrape, crawl, or use automated access without prior written consent
• Reverse engineer, decompile, or extract source code except as permitted by law
• Use AI or IoT features to cause harm, violate privacy, or process data without authorization
• Misrepresent identity or impersonate others
• Use services for illegal surveillance, harassment, or discriminatory practices

Violations may result in immediate suspension, termination, and reporting to authorities where appropriate.

8. Intellectual Property Rights

All software, content, designs, logos, trademarks, documentation, AI models, APIs, and materials provided through our services are owned by Inficrux or its licensors and protected by intellectual property laws.

Subject to these Terms and applicable agreements, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for their intended purpose. You may not copy, modify, distribute, sell, sublicense, or create derivative works without our prior written consent.

Custom deliverables for enterprise clients may be governed by separate intellectual property terms in project or license agreements.

9. Software and Service Usage

Our software products—including web apps, mobile apps, and SaaS platforms—are provided for authorized business and personal use as described in product documentation. You agree to:

• Use software only in accordance with documentation and license terms
• Not exceed authorized user limits, API quotas, or storage allocations
• Not circumvent licensing, access controls, or usage restrictions
• Comply with Google Play Store and Apple App Store policies when using mobile apps
• Accept that features may change, be updated, or discontinued with reasonable notice where practicable

10. AI Services Usage

AI-powered features may generate outputs based on user inputs and system data. You acknowledge that:

• AI outputs may not always be accurate, complete, or suitable for all purposes
• You are responsible for reviewing AI-generated content before relying on it for critical decisions
• You must not use AI features to generate illegal, harmful, or infringing content
• Input data must be processed lawfully and with appropriate rights and consents
• Inficrux may implement usage limits, content filters, and monitoring to ensure responsible use

11. IoT Device Services

IoT platforms may involve connected devices, sensors, telemetry, and remote control capabilities. You agree to:

• Register and configure devices lawfully and with proper authorization
• Ensure device data collection complies with applicable privacy and consent requirements
• Maintain physical and network security of connected devices
• Not use IoT services to monitor individuals without legal authority and consent
• Accept that device connectivity depends on network conditions and third-party hardware

12. API Usage

Access to our APIs is subject to these Terms and any applicable API documentation, rate limits, and authentication requirements. You agree to:

• Keep API keys and credentials confidential
• Not exceed rate limits or attempt to bypass API restrictions
• Not use APIs to build competing services without written authorization
• Accept that APIs may be modified, deprecated, or discontinued with notice where practicable
• Comply with data protection obligations when processing data obtained via our APIs

13. Subscription and Billing

Paid services, subscriptions, and enterprise licenses are subject to fees disclosed at purchase or in a separate agreement. Unless otherwise stated:

• Fees are quoted in the specified currency and exclusive of applicable taxes
• Subscriptions may renew automatically unless cancelled per stated policy
• Payment is processed through secure third-party payment providers
• Failure to pay may result in suspension or termination of access
• Refunds are governed by the applicable service agreement or refund policy
• We may change pricing with reasonable advance notice for recurring subscriptions

14. Service Availability

We strive to maintain reliable service availability but do not guarantee uninterrupted, error-free, or secure operation. Services may be temporarily unavailable due to maintenance, updates, network issues, third-party failures, or force majeure events.

Scheduled maintenance will be communicated where practicable. We are not liable for downtime except as expressly stated in a separate service level agreement (SLA).

15. Limitation of Liability

To the maximum extent permitted by applicable law, Inficrux and its officers, directors, employees, and agents shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities, arising from your use of or inability to use our services.

Our total aggregate liability for all claims arising from these Terms or our services shall not exceed the greater of (a) amounts paid by you to Inficrux in the twelve (12) months preceding the claim, or (b) INR 10,000, except where liability cannot be limited under applicable law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Inficrux and its affiliates from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of our services, your violation of these Terms, your violation of third-party rights, or unlawful processing of data through your account or devices.

17. Suspension and Termination

We may suspend or terminate your access immediately if you breach these Terms, engage in fraudulent or harmful conduct, fail to pay applicable fees, or create legal or security risks. Upon termination:

• Your license to use our services ends immediately
• We may delete or retain data per our Privacy Policy and legal obligations
• Provisions that by nature should survive (IP, disclaimers, liability limits, indemnity, dispute resolution) remain in effect

You may terminate your account by contacting info@inficrux.com or using in-app deletion where available.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Subject to Section 19, courts in Hyderabad, Telangana, India shall have exclusive jurisdiction over disputes arising from these Terms.

19. Dispute Resolution

Before initiating formal proceedings, parties agree to attempt informal resolution by contacting info@inficrux.com with a written description of the dispute. If unresolved within thirty (30) days, either party may pursue remedies under applicable law.

Where permitted, disputes may be resolved through arbitration in Hyderabad, Telangana, India, under the Arbitration and Conciliation Act, 1996, or through mediation before litigation. Nothing prevents either party from seeking injunctive relief for intellectual property or confidentiality violations.

20. Changes to Terms

We may update these Terms periodically. Material changes will be posted on this page with an updated "Last Updated" date and, where appropriate, communicated via email or in-app notice. Continued use after the effective date constitutes acceptance of revised Terms.

21. Contact Information

For questions about these Terms, contact: